• Comparisons MUST include the product price plus shipping & handling charges when calculating the competitor's total price.
• Ezbuy Best Price Guarantee requests must be submitted within ten (10) days from the date of purchase at EzBuyFurniture.com
• Please be aware that EzBuyFurniture only sells the newest models fresh out of factories, we do not accept price match for re-manufactured, re-furbished or counterfeit products.
• We have discovered that there are a lot of competitors entering the online business of selling furniture everyday. Although they understand that they too need to make a profit on their items they sell, some make mistakes and price their items below wholesale value. If a Best Price Guarantee request appears to be below wholesale price (plus shipping) we reserve the right to not honor the Best Price Guarantee due to errors and omissions on their part. The best thing to do in this case is for you to contact them for a purchase.

To request a Ezbuy Best Price Guarantee with the current order, simply provide the competitor's total price information in the comment section in the checkout page. To request a Ezbuy Best Price Guarantee after purchase, simply email a link to the competitors page and we will gladly honor the difference plus 10%.

Is everything on our site in stock?

We are a store front for major furniture importers so we do not hold inventory. Because of this we do our best to inform our clients before they order if an item is out of stock. From time to time our vendors will sell out of a particular item. After your order is place will will be able to check with our vendors. If we inform you of an item that is on backorder, you will have the option to cancel your order if the time frame does not fit in with your expectations. Chances are that if you find an item on several sites that state it is backordered and you don't find that we inform you of this, then it may be backordered. If you have any concerns about an item being in stock we suggest you send us an email BEFORE you place an order.

How do I track my order status?

To track your order status you simply go to our website and click on the link at the bottom of the page Track Order. Although we will process your order right away, it sometimes takes up to 2 - 3 business days before you see an initial status. Please always check this section before emailing or calling our customer service department.

Do I have to pay sales tax?

Only Colorado residents must pay sales tax. The tax is automatically added during the checkout process.

When does my credit card get charged?

Your credit card will be charged when your order is ready to ship!

Do you have a store?

We only sell online. We decided not to do this so we can keep our great low prices.

How much is shipping?

Our website calculates shipping charges during the checkout process. Add the items you wish to purchase to your shopping cart, click "checkout" then enter your shipping destination address to view your exact shipping charge. Don't worry, you do not need to place an order at this point, and may cancel out of the process at any time.

How do you handle orders with Free Shipping?

If the combination of your items exceeds $1000, you qualify for free shipping but you must enter the correct coupon code upon check out! You may not split the shipping address nor can you place multiple orders with different addresses and take advantage of the free shipping. If the items are returned, you will be responsible for the true shipping costs both ways. For orders over $4000, please contact us directly before using the Free Shipping feature of our site. We do not offer free shipping over this amount, however, we do offer volume discounts and you may receive an additional discount.

How will my furniture ship?

UPS Deliveries

UPSable packages will ship via UPS, doorstep service is usually available. UPS will not notify you prior to delivery.

Truck Deliveries

Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery". Most of the time the driver will bring your new furniture to your doorstep. In rare cases the driver will move the items to the back of the truck. At that point you will need someone to move them into your building or residence. If you ordered a heavy/bulky item, make sure you have someone who can help with this. Deliveries are to ground floors only. A signature is required at the time of delivery. Common carrier deliveries are only performed Monday through Friday. An appointment by telephone is usually scheduled by the freight company, however it is not guaranteed. Inside delivery can be arranged, please call for details.

Can I get an inside delivery?

Inside delivery is often very expensive due to higher carrier insurance reasons. With some of our items, it is manditory that we include 'inside delivery'. What this means is that the furniture will be delivered to your residence and unloaded via a lift gate. The delivery person (or people) will then take the item just over the threashold of your door. If you live in a condo, highrise or other difficult location, the delivery will be placed inside the building. Most delivery personal are not equiped to go up any type of stairs nor will they unwrap or set up any furniture. Regardless of delivery, it is in your best interest to inspect the package RIGHT when it arrives for any physical damage. If there is any damage, please refuse delivery then CALL and or EMAIL us immediately!

What Is Your Warranty/Guarantee Policy?

All Products are covered under the manufacturer's warranty. Please contact us for help with warranty issues for products you purchased through our company. We carry quality furniture that will very rarely require utilization of the manufacturer's warranty, however, most of our manufacturer's warrantees are 1 - 6 years.

Who Handles Customer Service?

We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you who to call in the event that service or replacement is needed. If this information is not available, please contact us for assistance. We will do everything we can to make sure you are satisfied. Usually your issues are resolved faster when dealing directly with the manufacturer, however we are available to help in any way we can.

What if My Shipment Arrives Damaged?

In the rare situation that you experience damage in your shipment, please be sure to note it on the delivery paperwork you sign and contact us as soon as possible. If the carton is obviously severely damaged, please refuse the shipment from the freight company. We will arrange for a replacement or replacement parts to be rushed out. We will take the quickest route to remedy the situation. Please note that all damaged item claims need to be handled in the first 7 days of arrival so please inspect all items after they arrive and contact us immediately if there is anything out of order.

What is the Cancellation Policy?

If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please contact us and we will assess the situation. All requests for cancellation MUST be done with email. Once we receive your email, we will reply with a confirmation that the order has been canceled. Since we often rely on our vendors to drop ship items directly from their warehouses, our order status may be a day or two behind what you may see on our website. Even if an item says it has not shipped on our website, you MUST contact us for confirmation!

What is the Return Policy?

Generally on all items the return policy is that you are responsible for round trip freight if the furniture has already been shipped/produced. Please contact us within 30 days of delivery. Please be careful when ordering your furniture and let us know if we can be of assistance in selecting the right furniture for your situation. Always measure the space where you are placing the furniture.

Do we offer volume pricing for large orders?

Absolutely, all items purchased in large quantities are available at discount prices! Please call us at (888) 303-SALE for placing these orders.